Our services include:
- Daily claims adjudication and payment.
- Employee inquiries handled by our client service specialists.
- Maintenance of accurate employee benefit records.
- Monthly billing statements (by division and by department as required), identifying benefits costs for each employee in each division.
- Account changes and billing adjustments carried out by The Benefits Trust.
- Formal benefits plan documentation to satisfy all legislative requirements concerning private health services plans prepared by The Benefits Trust contract specialists.
- Complete Administration Manual which clearly outlines procedures and provides forms for notification of employee status changes.
- Monthly financial status reporting, including the current month, year to date, and prior year to date for on-going monitoring and trend analysis.
- Employee communication materials such as benefits booklets, announcement memos.
- Wallet certificate cards provide each member with their contract number and individual certificate number, coordinated with electronic dental claims processing (EDI dental).
- Pay-direct prescription drug cards if desired.
Our team of specialists at The Benefits Trust and our advanced systems can help meet and exceed your company’s needs.